Refunds & Warranty

Policy

You can request refund of unused and not damaged product until 14 days of your purchase date, no questions asked. All goods are covered by 2 year warranty.
In order to return or issue a complain about goods contact us at lightberry@lightberry.pl. Please find our full warranty here: EN Lightberry warranty / PL Gwarancja Lightberry. Lightberry S.C. have 14 days to examine goods and decide weather warranty claim is valid.
You should contact us first and send us goods. After we confirm that products are in brand new condition we will issue a full refund (shipping is not included).

Procedure

Before shipping products back read http://support.lightberry.eu or Contact us at lightberry@lightberry.eu.

All products must be shipped in original packaging. Especially LEDs must be shipped on original spool in antistatic bag. Warranty claims without proper protection of shipped products will not be accepted.

Please include short description and return address with telephone number inside the package to speed up the processing.

Adress package to:
Jacek Tokar
Lightberry Jacek Tokar Tomasz Szczerba S.C.
Mirtowa 10/25
04-690 Warszawa
POLAND

Non EU buyers cover all costs of shipping for returns and warranty repairs. And we will only accept packages shipped by Fedex or DHL from countries outside the EU. EU countries please use post for shipping.